Shipping, Exchange & Return Policy

SHIPPING POLICY

Please allow 1-2 business days to process your order. Allow 7 to 10 business days for ground shipments to arrive once you receive a shipment confirmation from us. We cannot be responsible for any carrier delays related to high volume, weather or other circumstances beyond our control.

We ship Monday – Thursday via UPS. Orders received after 1 p.m. (noon) PST on Thursday will be shipped the following. week.

Ground shipping is the only shipping option currently available. Delays may occur due to item availability or high shipping volume (primarily during the holiday season).

RETURN & EXCHANGE POLICY

All returns are subject to a 15% restocking charge. Swedlowsfurniture.com will only accept returns within 30 days from the date of your purchase. Exchanges for different size, color, or configuration will not be a problem, although the customer will be responsible for any shipping and re-stocking charges associated with the return.

How do I return an item?

Please email our Customer Service Department at [email protected]. Let us know the Invoice Number and reason for return.

• You are responsible for return shipping charges on returns on items that are not damaged or sent in error.
• Please allow the usual banking time for refunds to appear on your credit card statement. Often this will be just a few days.
• If you paid by Credit Card, credit will be applied to the card used to place the original order. Please check the date on the credit card originally used. If the card is expired, the credit will not process. If you paid by Paypal, the refund will be made via Paypal and the refund will be handled through the Paypal platform.

Ship Returns to:

Swedlows Distributors
4650 Arrow Hwy Suite G- 28

Montclair, CA 91763

My order was damaged in shipment.

Items that are shipped out from SwedlowsFurniture.com are in new condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please call us at (909) 625-5461

or send an email to [email protected]. We will contact the Freight Carrier and file a damage claim. Swedlows will arrange for the Freight Carrier to pick up the damaged package. Do save all boxes and packing material for inspection by the Freight Carrier. Once a damage claim is made and accepted with the Carrier, a claim number is generated. At that time, Swedlows will work on re-processing the order for the lost or damaged items.

Please contact us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen, and we are experienced in resolving damage claims.

You sent me the wrong item!

Please call us immediately at (909) 625-5461or email us at [email protected] regarding any mistakes on your order. We need to hear about problems within 3 days of order receipt. It also helps us to maintain accurate inventory for all our customers.