Customer Service

CUSTOMER SERVICE

 

How do I place an order?

Swedlows has several methods for you to place an order. Make sure to record your order number. This will help you in tracking your order.

Internet Web Site – Currently no orders are accepted through our Website.

Phone-In – Monday thru Thursday 7:30am – 5:00pm PST, Friday 7:30am - 4:00 PST. Talk to our knowledgeable Sales Staff for help on picking the right parts. We can help you with some of the hardest questions. Call us at 909-625-5461.

FAX – Orders can be submitted by facsimile 24 hours a day to 909-625-5463. Fill out the manual order sheet. Include all part numbers, quantities, and current billing and credit card information. You will receive a phone confirmation within 24-48 hours after placing your order to verify that your order is correct. If any changes are required, please call our Customer Service Dept. at 909-625-5461. Orders do process quickly and at times it may be too late to make any changes.

 

What payment methods do you accept?

Swedlows offers several of payment options.
Credit Card – We accept VISA, MasterCard, Discover and American Express.
Check or Money Order - Payment can be made by Personal / Cashiers Check or Money Order in US funds only. Please allow an additional 10 days for personal checks to process.

When will my credit card be charged?

We will not charge any amount to your credit card on stocking parts until the item actually ships. You can cancel an order at any time prior to shipment, at no cost to you, by calling our Swedlows order desk at 909-625-5461 or by sending us an e-mail.

Product Availability

All products are subject to availability and prior sale. When Swedlows offers deals on “Closeout” or “Hot Special” items please note that such items sell out very fast and are sometimes not replaceable. Place your order early so you’re not disappointed.

How do you handle backorders?

At times demand for a product will exceed our on shelf inventory level. This will create a backorder for the product. Our buyers are constantly monitoring our inventory and working to re-stock those items. Please note the stock status of the items you ordered on your email order confirmation. Orders are not charged until the item ships, so any backorder will not be charged to your card.

Swedlows will inform customer of any backordered items. Orders will ship regardless of any pending back orders. Items on backorder will stay on order until order is filled or customer cancels balance of order.

If you have ordered an item that becomes discontinued either by the manufacturer or Swedlows, it will be cancelled from your order. We will notify you via email or telephone of the adjustment to your order. Customers are responsible for the total amount of freight due at time of shipping backordered parts. 

When is your shipping cut-off time?

Next day and 2-Day orders received by us before 12:00 Noon PST are shipped the same business day. Shipping takes place Monday-Friday; shipping is closed on the weekends. Ground UPS shipments ship out within 24-48 hours. If you received our order confirmation email Monday – Friday, before 12:00 Noon PST, your order will be shipped the same day we received it. If the order has a backordered item on it and you would like the order to ship, please call Customer Service at 909-625-5461. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.
Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone numbers and e-mail address.
If you are paying by personal check, please allow seven to ten days for bank processing or the time it takes for your funds to become available.

How long before I receive my order?

Swedlows uses UPS, Federal Express or Yellow Transportation for all lower 48 U.S. state deliveries. All International shipments ship via International UPS. 
UPS Ground - 2 to 7 business days for delivery. 
Deliveries are made Monday through Friday, weekends don’t count. 
UPS Express - Next Day (by 3:00 PM), 2-Day and 3-Day (4:30 PM non-residential / 7:00 PM residential). 
Saturday deliveries are available at extra cost only for Next Day packages shipped on Friday.

Special Orders

All special order items not listed on this website, must be ordered by telephone only at IMCO Parts Dept. 909-625-5461. Special parts may be able to be drop-shipped from manufacturers if available. Allow 3-7 business days to process special order items. Please give us a call at 909-625-5461 for any other questions in regards to special orders.